Xaoimi M5 Issues

<p>I bought a Xaiomi M5 late November 2016. I bent in my pocket in December. Took me a month to send to you for repairs as I needed another phone before I sent it in....so had it 1 month before it bent #1!!!</p> <p> </p> <p>Sent it in, repair # X03167 - Two weeks later I get called - R2800 repiar quote. </p> <p> </p> <p>I told the agent I was not happy. He passed blame to MIA.</p> <p> </p> <p>Emailed MIA 4 times. Still no reply (besides a sorry we busy with complaint on the 4th time)</p> <p> </p> <p>I have used mobile phones since 1997. Never have I had a phone bend (and the plastic rear panel cracked as a result).</p> <p> </p> <p>I paid R8000 for this premium phone. This is not a R1000 phone.......this should not happen to a R8000 phone after 1 month of use????</p> <p> </p> <p>I refuse to pay R2800 to get it repired. I'd like a full refund.</p> <p> </p> <p>The quality of it is poor.</p>