KC
Kris C
1 reviews | Active since Nov 2019
06 Dec 2023, 12:38
WUMDROP DROPPING THE BALL
Whilst Makro's idea to create its own courier service was probably a good one - the actual execution leaves a lot to be desired. The 'drop' in Wumdrop is in essence the problem. I have been waiting since the 30th November for something to be delivered from Woodmead to Douglasdale - not a great distance. Makro's Customer Services are very helpful but do not seem to connect the dots with Wumdrop. None of the usual updates as to where your parcel is and when it will be delivered, or the phone call from the Wumdrop driver. Yes it is a busy time of the year but this really is not acceptable.
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Replies (2)
Makro's replyOfficial
06 Dec 2023, 15:07Good day Kris, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply06 Dec 2023, 15:07
Official
Good day Kris, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
KC
Kris C's updateReviewer Update
07 Dec 2023, 14:47Thank you for your response however I am still no closer to getting my kilbeggan whisky for my son's wedding on Saturday!!!!!
KC
Kris C's update07 Dec 2023, 14:47
Reviewer Update
Thank you for your response however I am still no closer to getting my kilbeggan whisky for my son's wedding on Saturday!!!!!