vM
vijay M
1 reviews | Active since May 2010
02 May 2019, 12:56
wrong pricing and wasting customer time
Hi, straight to the point i bought a wine from makro woodmead and when i am picking up from shelf i have been told it is 215 or some thing but when i went to the tills it was priced to 235, almost 20 rands difference and that to correct needs a managers access and they let me wait 15 mins and no manager could come and help me, this is really unprofessional behavior from makro , though it was a mistake i had no choice other than pay and go because i cant wait 30 mins for the manager to arrive and over ride, ridiculous , useless, worthless , time waste from makro, i am utterly disappointed guys. makro wood mead liquor
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Replies (2)
Makro's replyOfficial
02 May 2019, 15:42 Good Day Vijay,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in store and we will contact you with more information.
Again, we do apologize for the way you were treated and for the inconvenience this has caused you.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in store and we will contact you with more information.
Again, we do apologize for the way you were treated and for the inconvenience this has caused you.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply02 May 2019, 15:42
Official
Good Day Vijay,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in store and we will contact you with more information.
Again, we do apologize for the way you were treated and for the inconvenience this has caused you.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in store and we will contact you with more information.
Again, we do apologize for the way you were treated and for the inconvenience this has caused you.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Best regards,
vM
vijay M's updateReviewer Update
03 May 2019, 10:32Thank you makro for responding with in no time and the store manager also responded and he ensured that he will sort it out when i visit the store next time, 5 star response.
vM
vijay M's update03 May 2019, 10:32
Reviewer Update
Thank you makro for responding with in no time and the store manager also responded and he ensured that he will sort it out when i visit the store next time, 5 star response.