1 reviews | Active since Jul 2017

24 Jul 2017, 16:18

Wrong pricing

<p>I recieved my weekly newspaper (alberton record) on 19 july 2017 and saw a add at makro for a band saw (add 229778) for R1699.00 . It was an online exclusive add but when i went onto thier online store I found that the price was incorrect . I then went to my nearest makro store on 24 july 2017 and checked the catalogues that was instore , and still it states that the price of the item is R1699.00 . I then aprouched a staff member at the tools department he wasnt very helpfull, a bit rude, and he just handed me a little piece of paper that was stuck to the racks stating that there was a mistake on the catalogues. I feel this is unacceptable as i wasnt really helped instore and the fact that no effort was made to correct thier catalogues instore(almost a week later) and the only apology i got was from a little piece of paper stuck to the racks that you'd never notice unless its pointed out to you </p>

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Replies (3)
Makro
Makro's reply25 Jul 2017, 11:21
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

Makro
Makro's reply14 Aug 2017, 09:39
Official

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,

's update14 Aug 2017, 10:17
Reviewer Update

Thank you but I haven't been contacted by the store . This is the first email i recieve since the last one you sent me on 25 july . Not cool

Regards

Dissapointed customer