Wrong phone and then phone not fixed after repairs

I have never had the experience that I had at Makro strubens valley.<br> <br> More than 3 weeks ago I brought my cell phone in because the touch screen keyboard didn't work. On Saturday 14 February I came in to collect the phone (as per message from Makro). When I arrived, they gave me the wrong phone. They than spent 20 minutes running around without informing me what was going on. I then got upset and they called in a manager who promised to deliver the cell at my house on 16 February. They never delivered the cell phone at my house and I was forced to come in. When I collected the phone and tried to test it at home, I found that the same problem persisted.<br> <br> I have obviously wasted my money driving up and down, and the fact that I was inconvienced for three weeks without a phone. I am planning to take this up with the ombuds and quite frankly have lost all confidence in them being able to fix this phone and want my money back.<br> <br>