Wrong package

I placed an order with makro online January 7th, I ordered groceries, on the 8th I received a text from the courier company that I will be receiving my package before 5pm, the courier guys did come to deliver only to find that they have a wrong order, they had white chairs and I didn't order chairs I ordered groceries, so I didn't accept the delivery and the courier guys they left with the order, I then called the called center and I was told the issue will be resolved as soon as the courier return the items to the store. I waited the whole week and no one was communicating with me to tell me what is going on or what's happening with my order, Saturday, I received a call from the courier telling me that he is coming to collect the wrong order that I have received and I asked him what package are you talking about because I didn't receive anything I'm still waiting for my order as they delivered the wrong package and I refused to take the package and then the courier guy said oh I remember your query regarding the white chairs and I'm like yes of which that is not what I ordered hence I refused the package, Sunday I received a call from some lady at the store telling me that they sending the courier guys to collect the package, and I told her the same thing I told the courier guy that I did not receive any package, and she said alright I will fix it and call you back tomorrow. Monday I called the calm center coz now they not resolving the issue and they not delivering my package and I'm like please cancel the order, then I was told the order will be canceled with Makro woodmead.days went buy and I went online to check if the order has been canceled only to find that the order is still not canceled and I'm expected to make a payment as I placed the order using my payflex account. I called the called center again, and was told that they will escalate again with the store then I asked the agent to give the store number and she gave the the number, I called the store spoke to the lady told her what is going and she apologized went ahead looked at the store and she saw what was happening and told me that she will escalate the matter with the manager and I should receive a call from the manager at 4:30, I waited for a call back and nobody called.that time I was also busy sending emails to makro store checking what is happening with the order and everytime I will get automated responses that someone will handle the query last email I received from Boitumelo they said the order will be canceled. Saturday 20th I tried contacting the store but couldn't get through I then called customer service and spoke to Grant, telling me that he will escalate the matter and I'm like I don't want it to be escalated again I want the issue resolved and I don't want to see a debit order on Sunday as I'm supposed to pay and now I have to pay for something that I don't have and I've been calling in for the same issue and no one is getting back to me, the issue is still not being resolved they delivering they not canceling, before I called the calm center, I contacted the courier company thinking that maybe their the ones who are delaying the process maybe they didn't return the order to the store, only to find that the wrong order was returned to the store. I asked Grant to speak to his manager as I'm not happy with the service I'm getting from makro store grant tells me that there is no manager in site but he went ahead and called makro store told them what is happening, then he came back told me that I will be receiving a call from Makro. After ending the call with Grant, I received a call from the lady at makro store, I told her to what is taking ao long to cancel the order and Sunaday 21st I'm expected to make a payment for something that I don't have, she then said she will go ahead to cancel the order, I mean I have and sent emails a lot of time yet the order was still not canceled, I told her that I do not want to see a debit order on my side and I want to receive confirmation that the order was canceled and I'm not going to be debited, she said she will call me back and she didn't, I called the store again after 45min, spoke to a lady don't if it's the same lady I spoke to but when I told her my name and what the call is about she placed me on hold for over 15min until t I released the call and she didn't even bother to call me back that time I'm using my airtime. I went online to check if the order was canceled only to find that the debit is still gonna go off on Sunday I'm thinking maybe it will update the next day.Sunday morning went online to check and the debit order is still there so that means I'm going to be debited for something I don't have, I have made a lot of calls to makro for the issue to be resolved yet is not being resolved, si disappointed with the service I received from makro, it's not the first time I'm getting the wrong order December they delivered a wrong order buymt they managed to fix it the following day I was fine, but thus one I'm not happy and what annoys me is that I have to make a payment coz if I don't then they will be penalty fees on my side. Makro you better fix this mess.