MK
Motsididi K
1 reviews | Active since Nov 2024
21 Dec 2024, 09:20
Wrong order - refusal to assist with refund
I ordered a bicycle for my son online order number MAK***. The order came yesterday however it was totally wrong bicycle, smaller & different brand altogether. Quickly rushed to Makro wonderboom where they refused to help, told me it's from third party. I phoned driver who delivered & asked him to take it back as I'm going away. Nobody is confirming receipt or making contact to assist. I need help with refund so I can buy my son the bicycle he wants. His birthday is spoiled about this whole mess
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
08 Jan 2025, 11:47Hi Motsididi Kgatle,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We are truly sorry for the wrong item that you received, and we understand your frustration that this matter has caused.
Could you kindly confirm if you were assisted in getting the item returned?
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We are truly sorry for the wrong item that you received, and we understand your frustration that this matter has caused.
Could you kindly confirm if you were assisted in getting the item returned?
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Makro's reply08 Jan 2025, 11:47
Official
Hi Motsididi Kgatle,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We are truly sorry for the wrong item that you received, and we understand your frustration that this matter has caused.
Could you kindly confirm if you were assisted in getting the item returned?
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We are truly sorry for the wrong item that you received, and we understand your frustration that this matter has caused.
Could you kindly confirm if you were assisted in getting the item returned?
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
MK
Motsididi K's updateReviewer Update
08 Jan 2025, 15:18Good day
Still not assisted. I gave back the wrong bicycle to the driver however, he tells me it is still at their warehouse as he waiting for waybill number from Makro.
Still no help , almost a month later
Still not assisted. I gave back the wrong bicycle to the driver however, he tells me it is still at their warehouse as he waiting for waybill number from Makro.
Still no help , almost a month later
MK
Motsididi K's update08 Jan 2025, 15:18
Reviewer Update
Good day
Still not assisted. I gave back the wrong bicycle to the driver however, he tells me it is still at their warehouse as he waiting for waybill number from Makro.
Still no help , almost a month later
Still not assisted. I gave back the wrong bicycle to the driver however, he tells me it is still at their warehouse as he waiting for waybill number from Makro.
Still no help , almost a month later
MK
Motsididi K's updateReviewer Update
08 Jan 2025, 15:19So frustrating
MK
Motsididi K's update08 Jan 2025, 15:19
Reviewer Update
So frustrating
Makro's replyOfficial
15 Jan 2025, 11:07Hi Motsididi,
Thank you for reaching out to us.
We apologize for the service that you have received from us.
We have assigned your delivery dispute to the relevant team, and we are awaiting feedback.
We will revert back to you with regards to feedback about your refund once we have received it.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the service that you have received from us.
We have assigned your delivery dispute to the relevant team, and we are awaiting feedback.
We will revert back to you with regards to feedback about your refund once we have received it.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Makro's reply15 Jan 2025, 11:07
Official
Hi Motsididi,
Thank you for reaching out to us.
We apologize for the service that you have received from us.
We have assigned your delivery dispute to the relevant team, and we are awaiting feedback.
We will revert back to you with regards to feedback about your refund once we have received it.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the service that you have received from us.
We have assigned your delivery dispute to the relevant team, and we are awaiting feedback.
We will revert back to you with regards to feedback about your refund once we have received it.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.