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Tinyiko M

1 reviews | Active since Jul 2020

16 Jul 2020, 22:28

Wrong order recieved

I ordered a baby walker online on the 10th this month. On the 13th i recieved an sms stating my package is on its way. On the 15th they delivered a wrong package. I called them the next day they said my package will be delivered & that i should give back the package i received to the delivery guy when he delivers the correct one.

Later that day when i check the status of my order is say delivered but i didn't recieve my order. Now i'm stuck with package that is not mine and the order number written on the package is also not mine.

Please help me. My baby boy needs the baby walker.

0
Replies (2)
Makro
Makro's reply28 Jul 2020, 11:43
Official
Good day Tinyiko,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 

Best regards,

TM
Tinyiko M's update31 Jul 2020, 20:35
Reviewer Update
Thank you. The baby walker has been delivered. ????