WRONG ORDER & POOR CUSTOMER CARE

I am absolutely fuming. I placed an order with makro and firstly they did not notify me that my items will be delivered separately (I ordered 2 items) and secondly they delivered both wrong items. I called the customer care number and they were useless I’ve sent an email and I’m awaiting a response. I am beyond frustrated. I’m supposed to file for a return for their stupidity. For such an established brand like makro this is embarrassing and pathetic and their customer care matches.