WRONG ORDER NO CUSTOMER SERVICE

Wrong fridge was delivered to me which I realised after unboxing. On the day the fridge was delivered I even had to beg the delivery guys to deliver it to my floor ( with elevators) because they said they do not do this . So when I called the Makro customer service I was told to call the Makro store that I bought the fridge from directly , when I did that NOBODY was answering for 45 minutes straight . I called 5 times to get help . The call centre made it very clear that they cannot help me . Luckily I had taken the Salesman’s number and he said they cannot help me until Monday ( I called yesterday on a Thursday) . I am so upset and disgusted by their customer service . Never ever buying from Makro physically or even online .