Wrong order from Makro and no Remedy or taking responsibility for the delivery of the wrong order

I ordered Online Oasis 7 Piece Authentic Cast Iron Dutch Oven Cookware Pot Set - Red Pot Set 200 L capacity 26 cm diameter (Steel, Non-stick) order number OD*** on the 9th of March 2026 and I receceived a completely different set of pots: Leopard cast iron 7pcs pot non-stick coated cast iron cookware set (7 - piece) .

I called the helpdesk and they told me they cannot do anything but that I should ask for a refund when the order has updated and I will get a refund and not the product I had ordered, another process that would take days yet I had been waiting for the product since Monday 9 March and delivery was made on 12th March 2026. These pots were required on 13 March 2026.

I was told that , If I want the same order I ordered , I would have to submit a new order , whose outcome I also do not know. So very bad customer service after the store had made a mistake, no remedy at all . The store does not take any responsibility at for their mistakes and try to correct. I will consider properly before I order on Makro online, if I do so again.