Wrong Order Delivered and Zero Accountability – Shocking Service

Makro delivered the completely wrong order to me — not a single item I ordered was in the box. I received someone else’s order and immediately reported the issue.

Instead of taking responsibility, their agent told me to go return the items myself to a store, even though Makro made the mistake. I ordered items for my children’s lunch boxes and needed them today. No help, no urgency, no empathy.

Absolutely unacceptable. I’ve lost time, money, and trust. Makro – own your mistakes and fix them!