Wrong items delivered. Poor service

Very bad service received from Makro, i bought stock online on the 21.03.25 and delivery was scheduled for the 22.03 25, i order ( Toilet paper, adhesive roll, file label) and they delivered pampers wipes, baby formula. I then called the driver to inform him thinking he was still around mybe he drop a wrong box but he said its the shop that gave him those otherwise its the correct order, he will report to the store.. i had to do follow ups as nothing was said about the incorrect order. Till today nothing is done, instead ive been sent up and down on their whatsapp app i even wrote an email on the customer service all i got was a ref no with no follow up ( Ref no 1079) its so frustrating because whenever they transfer you to another person you have to start explaining all over again but at the end no help.