Wrong item sold to buyers
On 23 July 2023 I purchased a RELEIGH 3 BIKE CARRIER from Makro Pietermaritzburg and only used it on 30 July 2023 when I had a race in Durban.
During the time I used it to carry only one biycle when traveling to Durban, I noticed that the it twisted to the left and causing the biycle to scratch my car on the boot, the photos can be made available.
On the same day, 30 July 2023 when came back from Durban I decided to go back to Makro with the carrier still attached on the tow bar of my car. I was attended by a technician who satisfied himself by inspecting the attachment, and there after reported that I used the item correctly. He also reported that the item is in such a way that once it's loaded with a biycle it starts to move or twist side ways and there is now that the user could have seen and prevented such an unwanted movement and that the item itself a fault and maybe the entire betch or thst type of a carrier have been incorrectly manufactured. I was refunded for this item as per the recommendation by the technician.
I requested to be compansated for such a bad experience so that I can repair those scratches on my car as my car is still brand nee. I was informed the matter will be escalated to the OEM and the photos were taken by the technician whom I was informed that he will make a report and submit it to the OEM.
On 3 August 2023 I was called by Dheetha Harparsad whom he said he was calling from a cartain devision of Makro. He explained to me that I pu the item at my own risk and Makro is not liable for the damages on my car and that was the only first time I was made aware of those liabilities, those liabilities are no where in the item box and not even on the till slip. He said that after I have even explained to him that everything was verified by his technicians who even recommend that I must be refunded as I was sold the wrongly manufactured item.
The response from Dheetha is unfaiur and will obviously not going to accept it. My car is still brand new and will need to be compansated as I was sold a wrongly and unreliable item hence it damaged my car. Items like that one must be removed from the shelves to prevent further complains. Makro is a very big retail shop and would not want it's name to be ruined.
I'm looking forward on a positive response.