Wrong item received

I ordered amplify stellar series headphones from makro and the delivered **** headphones written P9 on the box. I logged a return and they promised to come and Coll the item they told me corrier guy was coming but he never came they even lie the other day that he was 30 minutes away from my location but he didn’t show up I woke up the next morning and received an email that my return has been rejected I tried to call them and ask why and the lady said it was because the courier guy said there was no item to collect and I told her that the courier guy never even called me she said she’s gonna log the return again and I’ve been waiting for them for days now no one ever showed up to collect the item