WRONG ITEM RECEIVED

I placed a order on the 04th of February 2025 by the 07th of February the items were delivererd however i did not get the Educational tablet that i had ordered . I got a package where the waybill states it's the educational tablet but there was two small fans inside the package . I immediately called in to advise them of this and I even sent an email. Since the 07th of February no one has gotten back to whereas to where this item is, when I will be receiving or anything. All I was advised is that I need to log a return so that they can arrange collection for the two small fans I received. I paid for my order, yet no one is giving my answers every time I call in to the call center all they are that they will escalate the matter to their team leader or manager, but no one ever gets back to me and even when I call or email again, they don't have answers. How difficult is it to call me or even email me where the tablet is and when I will be receiving it? Every makes mistakes, we ae all human but what really annoys the **** out of me is the fact that no one is doing anything about this.