JR
Jaco R
1 reviews | Active since Apr 2013
04 Nov 2025, 17:03
Wrong item / poor return experience
What an absolute horrible online purchase experience. First time ordering anything online and will DEFINITELY be my last. Ordered an item and wrong item got delivered. Logged a return, and nothing. No response, no feedback. I have to call them the whole time to follow up. The whatsapp contact absolutely useless. After chatting with a bot it tells you that you'll be put through to an agent. The NEXT day some agent finally responds. Return request ID: *** Order Number: OD***
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Replies (1)
Makro's replyOfficial
05 Nov 2025, 11:30Hi Jaco,
We are truly sorry that you have received the incorrect product and for the lack of communication.
The return request is in progress and you will notified when the refund will be process.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
We are truly sorry that you have received the incorrect product and for the lack of communication.
The return request is in progress and you will notified when the refund will be process.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply05 Nov 2025, 11:30
Official
Hi Jaco,
We are truly sorry that you have received the incorrect product and for the lack of communication.
The return request is in progress and you will notified when the refund will be process.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
We are truly sorry that you have received the incorrect product and for the lack of communication.
The return request is in progress and you will notified when the refund will be process.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Best regards,