SD
Siphokazi D
1 reviews | Active since Sept 2023
11 Sept 2023, 12:39
Wrong Item from Makro
I placed an order from makro a 5 star foam double bed set,and I received only a base with a 2 star spring mattress written someone elses name and her order number:ML***A1 and mine was ML***A1.I sent an email immediately same day to report the matter,then they sent a courier to come and pick up the mattress,ever since I was waiting for them to bring mine I ordered..I will never again order from Makro bad bad service they offer..please help me get my mattress since I'm suffering from spinal injury I paid for that mattress.
Thank you.
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Replies (2)
Makro's replyOfficial
11 Sept 2023, 12:55Good day Siphokazi, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply11 Sept 2023, 12:55
Official
Good day Siphokazi, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
SD
Siphokazi D's updateReviewer Update
14 Sept 2023, 10:28What is really going on with this order?on Tuesday this week I received an SMS stating that my parcel from makro was received by DPD laser,and now when I track it again it says my Parcel is no longer moving with this tracking.and the reference number is:***.I want my parcel or my money back so that I can order somewhere else please.
SD
Siphokazi D's update14 Sept 2023, 10:28
Reviewer Update
What is really going on with this order?on Tuesday this week I received an SMS stating that my parcel from makro was received by DPD laser,and now when I track it again it says my Parcel is no longer moving with this tracking.and the reference number is:***.I want my parcel or my money back so that I can order somewhere else please.