Wrong item delivered to me but nobody is will to correct the mistake.

My online order number MAK***, l ordered a Ryobi Brushcutter 4300CC 2Stroke+univarsal trimming head&trimming line but instead l got a Ryobi 43cc shaft only. I called the customer care with reference *** and told me the store will contact me but nobody has done so. I called the Silverlakes Branch myself twice already but nobody has given me any feedback. The manager Andries is always never available to help customers. I need the machine l order and for Makro to collected their shaft please. How hard can that be. Please ask Takealot to teach you customer service.