Wrong item delivered

I am very disappointed with Makro online service for the second time I ordered something online and they delivered the wrong item. Now this time I ordered the headboard and was delivered last week Tuesday and it was the wrong colour then I called them to come collect for return as I'm unable to lock a return on my Makro app. I've been calling Makro customer care every day from last week Tuesday but nothing was done a return is still not logged and the headboard is still not collected. Yooooh guys I'm so ****ed and I will never recommend anyone to buy anything from makro online.