Wrong it3m,struggle to get refund of over paid amount

Still the issue about the agas stove. They contact me qnd ask about the R1000 refund i must y8v3 them a feedback,and wow nothing again. This is rge worst service that i ever got from a big company like Makro. And then they send you messages on app to say they miss you buying from them. No thank you will never buy online from Makro ever again. I want the public to see they are the biggest Bull****ters on this planet. If i didnt google the stove that was wrongly delivered and saw the prize difference they would have kept quite and pocket the extra money. NO PLEASE NEVER BUY FROM THEM AGAIN. ITS NOT HELPING TO PHONE OR EMAIL THEM AT ALL. DIFFERENT RESPONSE EVERY TIME. STRUGGLE FOR MORE THAT 2 MONTHS ABOUT THIS ISSUE