Wrong Delivery & TERRIBLE CUSTOMER SERVICE

<p>I ordered Verbatim CD-R Digital Vinyl Cds online on 25 November (because it states on the website that it is an ONLINE EXCLUSIVE offer), and received the wrong order on the 29th (Verbatim CD-R Extra Protection). I phoned the general customer care line, only to be sent arround (back to the same phone operator), finnaly being told that they will phone me that day, or by the latest the next day, to schedule a collection time. No one phoned me, so yesterday I phoned them again, (this time the online customer care line), only to be put on hold for 20min and sent arround from one person to another, each just listnening to my problem before putting me trhough to the next operator. I eventually gave up after I've been on hold for 20min for the second time, costing me R70 airtime!! I still have NO solution for this problem and no one seems to want to help me. </p> <p> </p> <p>I am extremely dissappointed and would just love this error to be corrected. I NEED THE RIGHT PRODUCT ASAP!!!!</p>