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Progress M

1 reviews | Active since Feb 2025

06 Feb 2025, 11:10

Wrong delivery from makro and horrible customer service

On the 26th of January 2025 I bought online a headboard and a shoe rack from makro...they then delivered the wrong colour of the headboard and to make matters worse the headboard that they delivered was R1400 and yet I had purchased a headboard for R1500 getting them to rectify the problem has been a nightmare they don't respond to emails and their customer service call centre is the worst the always say they will get back to you with feedback and they never do everytime when you call them they will be saying the return has not been logged or they are escalating the issue which they never do. Not only am I stuck with a wrong colour but I was ****med of my money I paid for a R1500 headboard and got a R1400 which I believe is theft....the shoe rack was the wrong colour as well. The fact that they do not bother to communicate with you is so scary for a big name like makro to have such a horrible service.

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Replies (2)
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Progress M's update17 Mar 2025, 10:32
Reviewer Update
I received an email on the 21st of February 2025 that the courier will come collect the headboard which they did I sent them an email and attached pictures of how I had wrapped the headboard so that it arrives there in good condition but there was no response or even acknowledgement that they have received the headboard but after that there was silence had to call them after seven (7) days to ask what is the way forward and was told they are escalating the issue and then there was silence again.. today is the 17th of March 2025 and there is still no traction. I don't know when they will be sending the correct headboard or when the refund will be done because if you don't call them they never communicate I even sent them an email AGAIN asking them to state dates of when the refund will be done or when they will be delivering the correct headboard and still no response. So here on their above response they said they are working on getting the issue resolved that was the the 23rd of February and today is the 17th of March nothing has been resolved and I have spent so much money making countless calls to Markro call centre but nothing has been resolved. So I can safely say Makro's response is misleading!
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Progress M's update31 Mar 2025, 22:39
Reviewer Update
I finally received my refund from Markro on the 26th of March 2025,all I have to say is Markro you are a big brand please improve on your communication with your clients for instance if you have a return with takealot they will be constantly updating you via sms and email this puts your mind at ease as a customer.