Wrong brand of laptop with no apology

I bought Acer laptop online for collection, on Friday last week I went to collect it. They gave me a wrong brand on purpose, I than returned it tbey said the one I bought on line is out of stock. After asking why they gave me wrong brand than, they suddenly have an Acer brand. They gave me on Friday 3 March, today when I m opening the laptop is not working. I than had to take it back again now n they told me to wait for the manager. I waited for so long n when I ask where is the manager, the manager said 'i m not coming to attend you im busy " just like that.

Makro Springfield don't have customer service. I noticed with long queue for returns.