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MM
Mosa M

1 reviews | Active since Mar 2015

10 Apr 2018, 14:03

Wrong billing

I have been making makro online purchases and had to cancel order mak802038 buy the looks of things even though I got confirmation of cancellation via sms the order amount still shows as an amount owing on my account. I need speedy resolution to the matter but unfortunately after speaking to Zukiswa it seems I will only get assistance when her super isor is back on Thursday. I need an explanation of my credit balance urgently please

0
Replies (4)
MM
Mosa M's update13 Apr 2018, 06:33
Reviewer Update
I am still waiting for Zukiswa s feedback from the call centre. 4 days on.
Makro
Makro's reply16 Apr 2018, 08:16
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

Best regards,

MM
Mosa M's update16 Apr 2018, 09:24
Reviewer Update
This was online shopping. Please track my details by the order number above
MM
Mosa M's update23 Apr 2018, 16:35
Reviewer Update
I am still waiting g for this issue to be resolved. I got an e mail from Rikhotso confirming that the amount has been reversed, I immediately checked but this was not the case. My subsequent e mails to Rikhotso have gone unanswered in over 5 working days. Please update my account with the recent payments as well.