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bonnie P
1 reviews | Active since Nov 2015
01 Aug 2024, 10:29
WRONG ADDRESS RIGHT ORDER
I placed an order with Makro on the 27.07.2024 using my work address, I immediately changed the address to my residential address. I also left instructions to be called when order was on the way.From the 27.07.24 up until now I have been calling the customer care just to verify that the address had been changed to my residential address and received confirmation from Makro customer care that it had. On the 31.07.2024 I receive a notification from Makro that my order had been successfully delivered. The order had not been delivered to me even though I had received confirmation of my residential address. I have spent more on phone calls to Makro than what my order costs me and have still not received my order or any feedback
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
01 Aug 2024, 13:13Good day Bonnie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply01 Aug 2024, 13:13
Official
Good day Bonnie,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
bP
bonnie P's updateReviewer Update
01 Aug 2024, 13:21All I can do is wait yo see.results as.i have been receiving exactly the same answers from your customer care since Monday and up until now have received no feedback
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bonnie P's update01 Aug 2024, 13:21
Reviewer Update
All I can do is wait yo see.results as.i have been receiving exactly the same answers from your customer care since Monday and up until now have received no feedback
bP
bonnie P's updateReviewer Update
01 Aug 2024, 15:09I placed my order on the 27.07.24, it is now the 1.08.2024 and still have not received my order, despite numerous phone calls to your customer service
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bonnie P's update01 Aug 2024, 15:09
Reviewer Update
I placed my order on the 27.07.24, it is now the 1.08.2024 and still have not received my order, despite numerous phone calls to your customer service
bP
bonnie P's updateReviewer Update
02 Aug 2024, 09:48Today is the 2nd of August 2024, my order was placed on the 27th July 2024 and I still haven't received my order which was delivered to wrong address. I have been phoning daily since I placed my order and up until now there is no progress
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bonnie P's update02 Aug 2024, 09:48
Reviewer Update
Today is the 2nd of August 2024, my order was placed on the 27th July 2024 and I still haven't received my order which was delivered to wrong address. I have been phoning daily since I placed my order and up until now there is no progress