CR
Cindy R

1 reviews | Active since Feb 2010

15 Apr 2016, 15:32

Wrong 3 D glasses in with the TV bought

So we bought a 3D tv on 19 March and once we got home, excited to use the benefits of the TV, the glasses were not working. Went back to the store to be told it is the incorrect ones, the rep will order a new pair.<br> <br> A week later we get the new pair and it is the incorrect pair again, the rep got our query mixed up with another customer and will email the service centre for the correct one.<br> <br> Its one week later, almost a month and I am sitting with TV that i am unable to use the 3d function of because the rep, Zaid, could care less and Tobie just passes the buck to him. I am now told that I will only get the correct glasses on Monday, 18 April!!! I should be compensated for getting the run around and for this inconvenience! ONE MONTH AND I CANT USE THE TV CORRECTLY

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Replies (1)
Makro
Makro's reply18 Apr 2016, 08:23
Official
Hello creyner,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya