Would I Get My Online Delivery Honoured

On 06/08/2023 I placed an online order for delivery to my work address. Delivery was said to be attempted on 09/08/2023, a publid holiday, but my workplace was closed. Surely some sort of confirmation could have been made either online or alternate method to confirm if available at work on that day. But my main dissatisfaction is that o 10/08/2023 I contacted Makro Customer Service and was advised that delivery will be rebooked or I could opt to collect. I opted for delivery. Due the status not being changed on the online order tracking from delivery failed I called again on 11/08/2023 to follow up. I was then told that delivery was not rebooked and that there is no option to collect for online orders. At this point I was considering collection because after view online delivery reviews I realised that a delivery could be a long wait. The agent on the second call advised that she is rebooking for delivery and I pleade it be done but not over the weekend as my workplace is closed on weekends. I would confirmation that I will receive delivery soon, possibly Monday 14/08/2023, as the promised 2 - 5 day period would have expired. Additiin agent training/coachig is definitely required so that procedures do not differ from call to call.