Would absolutely not recommend

Back again because still no resolution on the status of my refund. Followed up countless more times after my review and keep getting told that they're waiting for feedback from the third party delivery company to confirm that the product was returned to the marketplace seller before processing my refund. I don't understand how that has anything to do with me because I am not contracted with the delivery company. Today I was put through to a makro marketplace agent when querying on whatsapp named Phumzile who didn't even bother getting more information on my query. Instead I received a response saying my order is on its way which has already been explained. She then proceeds to close off the query because when I responded to the whatsapp response explaining for the 98th time why it still reads as "on it's way" on their own system (despite it being already returned) the whatsapp chat re routed me back to the home page. This has been so frustrating and the empty apologies are of no use to me if they don't come with confirmation of a refund. The private response to ky initial hello Peter review was just as unhelpful.