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dehren N
1 reviews | Active since Mar 2017
01 Mar 2019, 14:25
Worst Supplier in a country where ******* are Kings and Honest people are always victims
After a gruelling ordeal of booking my Garmin in, explaining the faults, almost causing numerous road accidents by centimeters and the device showing me where I should turn long after the turn has passed, Makro sent an sms stating that the Garmin is ready for collection. What they have done I do not know but I am sure that I have not been refunded. I am forced to use the thing that almost ****ed us on many occassions. Lets just say that I may very well have lost 2599 rands in hard cash to Makro because I would never used something again that almost costed my family and I our lives. Family is priceless, Money is not so let them get away with *******...This is South Africa
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Replies (2)
Makro's replyOfficial
01 Mar 2019, 14:49Good day Dehren
I'm very sorry for the experience you've had.
It's truly disappointing as we should treat everyone with respect and humility and it's disappointing this has not been your case.
I will be looking into the matter and will be giving you a call shortly.
Regards
Tebogo Koitsioe
Tebogo Koitsioe
Makro's reply01 Mar 2019, 14:49
Official
Good day Dehren
I'm very sorry for the experience you've had.
It's truly disappointing as we should treat everyone with respect and humility and it's disappointing this has not been your case.
I will be looking into the matter and will be giving you a call shortly.
Regards
Tebogo Koitsioe
Tebogo Koitsioe
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dehren N's updateReviewer Update
29 Mar 2019, 18:29Thank you for the new Garmin. I am still waiting for my credit to be fixed from Jhb to Dbn. I have called Struben Valley Customer services and was on hold for more than an hour and when someone came onto the line they were talking to someone else whilst I overheard their conversation before cutting the call. I have to commend the supervisor of the returns dept from Makro Springfield who also phoned Struben Valley from the store and held the line for almost an hour.
Please wake up Makro Struben Valley, apparently there are people out there who visit more than one Makro.
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dehren N's update29 Mar 2019, 18:29
Reviewer Update
Thank you for the new Garmin. I am still waiting for my credit to be fixed from Jhb to Dbn. I have called Struben Valley Customer services and was on hold for more than an hour and when someone came onto the line they were talking to someone else whilst I overheard their conversation before cutting the call. I have to commend the supervisor of the returns dept from Makro Springfield who also phoned Struben Valley from the store and held the line for almost an hour.
Please wake up Makro Struben Valley, apparently there are people out there who visit more than one Makro.