Worst store ever!!!!!

Placed and paid for an order online on the 23rd of Jan 2025 with "next day store pick up" at Makro Woodmead and my order is still not ready.Communication regarding my order being delayed was not received,until I started calling and/or whatsapp texting them everyday ,only to be told that my order is still in confirmed status and the store will communicate once the order is ready for pick up,it's day 9 and im still on the same status. I asked them to confirm the updated pickup date and nobody was able to commit to anything.

This is disappointing. I have been following up everyday and the last consultant (Aviwe) I spoke to on whatsapp 2 days ago told me that he/she will follow up with the store after they come back from lunch...wow! There is no sense of urgency at all. We are talking R9.7k worth of items ordered and you are telling me about lunch????yoh hai Makro.You need to take your customers serious. The person could have at least transferred me to the next available consultant instead of telling me what they told me.

At least notify me of the delay and the reasons thereof so that I can decide whether I cancel or continue waiting because reading all these other reviews about refunds makes me wonder if I would get my refund if I were to cancel.