SK
Suzaan K
1 reviews | Active since Oct 2017
09 Jan 2020, 09:03
WORST SHOPPING EXPERIENCE AND USELESS CONTACT CENTRE!!!
WORST SHOPPING EXPERIENCE EVER!!!! Placed order on 26 November 2019- #MAK*** - and still not delivered. Phone daily to follow up, send mails, etc - same senseless feedback received on all communication - this has been escalated - well at this rate my order should be in heaven by now.....
I'll NEVER SHOP AT MAKRO again or recommend them to anyone. What happened to service delivery...
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Makro's replyOfficial
13 Jan 2020, 17:36Good day Suzaan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your order thus far, we however assure you that we will work on the matter with the relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your order thus far, we however assure you that we will work on the matter with the relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jan 2020, 17:36
Official
Good day Suzaan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your order thus far, we however assure you that we will work on the matter with the relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that you haven't received delivery of your order thus far, we however assure you that we will work on the matter with the relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team