Worst shopping experience!

Easily the worst online shopping experience I have had!

After making payment for a fridge to be delivered I waited for 3 weeks before calling to find out when the product would be delivered and was told that it would either be delivered that same day or the very next day.

A few days later after the product had still not arrived I called back to inquire and was told that there is actually no stock available. At this point, it had been approximately a month since making payment I get told that they have sold me a product for which they have no stock.

After giving them a chance to rectify the issue I simply hear no response and a few days later I call to complain about the terrible service and ask for a full refund and I am told that it will take 7 to 14 WORKING days to cancel the order and give me a full refund. I was also told that I would be contacted with confirmation of the cancelled order.

It is now more than a week since I asked for a refund (and 5 weeks since I paid for the product) and I have still not received the refund or even confirmation that the order was cancelled.

That is simply appalling service and I will actually go out of my way to let all family and friends know how bad this service is and to stay far away. Because of this I will no longer even support Makro in their physical stores!!