1 reviews | Active since Nov 2018
Worst shop ever
At first prices did not go through as promotional items as indicated on the shelf, I had to point it out to them. They acted like I was in the wrong, witch is not the case at all because after that the promotions subtracted. The manager voided some of the items, after that we only selected some of the items and paid for it. She wasn't helpful at all and handled everything as a joke while laughing with the others. She did not even apologise for any inconvenience caused to us. She was more concerned about her phone then making sure everything is correct, and that we as clients walk out there with a smile on our faces, satisfied. Not happy to say the least. Some of the worst client service I ever saw. More worried about getting home as it was their knock off time and not taking the least bit of pride in their jobs. Not even one single staff member! A whole bunch of staff working there sat at the tills discussing this problem and they were laughing at me and my husband, talking in a foreign language we can't understand while pointing in our direction. I saw them looking at our direction during the whole process, probably gossiping about us. They even walked passed us outside the shop while we were waiting for transport to come, still doing the same. If this the way Makro Wonderboom handles customers who keeps their doors open and pays the staffs salaries, then they can consider a client gone. Won't go back anytime soon, nor will I recommend you to people I know. Very unprofessional behaviour. Not handling and solving the problem correctly.
