Worst services ever

Worst service ever from Makro, we bought a Russell Hobbs stainless steel kettle on the 27th March 2022 at makro wonderboom. On 23rd May 2022 which is 3 months later the kettle just stopped working. Someone might say maybe it's because of power cuts(load shedding) but where I stay we do not have power cuts(load shedding). So the next day on the 24th May 2022 we returned the kettle to Makro, the kettle has been sitting with them ever since that day.

I called them on 03 June 2022 and told them I want my money back. Because I have been sitting for two weeks without a kettle and I have a baby who is on formula and I need a kettle. I have been using a stove to boil water which is very costly. They are taking their time. So all I want is to be reimbursed, compensated for extra cost I incurred for using my stove to boil water and the inconvenience caused to me and my family. They may keep that kettle.

When I call them they are telling me about the supplier. I told them I didn't buy that kettle from their supplier but I bought it from them so they must not tell me about their supplier and refund me.