Worst service with most passing of the buck ever received

I purchased a LG washing machine from Makro Silverlaes on 31 /07/2017, at the same time I was assisted in-store by a Servisure consultant who did not identify himself as a Servisure employee. I also at the same time paid for an installation of the product and an extended warranty. The whole purchase was conducted by the Servisure employee and I was under the impression that he was a Makro salesman. During installation the male connector for the cold water pipe was damaged. A note was made on the installation slip. I had water pipes at my home that was fixed on the 8th November resulting in increased water pressure and the washing machine started to leak water. I reported the problem to Makro via on-line service and at the branch on the 18th of November.

Servisure send out a team about a weak later, then contacted LG the part had to be ordered. At no point in time did either Makro, Servisure or LG take responsibility to contact me and keep me up-to-date on their own, I had to keep on asking for assistance, they had issues with the serial no ( the machine does not have a serial no.) and some staff members even insinuated that the leak was due to something that I have done.

I again e-mailed all the parties involved on Tuesday the 9th January this year, and after several e-mails and phone calls was informed that LG will come and fix the machine on the 15th January. After still no response, I have now decided to use this platform to get some reaction.

This is the worst service I have ever received, and will never again use Servisure for an installation!