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Edith N
1 reviews | Active since Oct 2018
19 Jun 2025, 15:20
Worst service - refund
I have purchased an item on the 15th of may in which it was returned due to being damaged , it is no the 9th of June I am still waiting for my money . Can I have my money today in my account , the payment was supposed to be refunded already on the 6th today it’s the
I then spoke to Memory and Shedwin team leader to date no response
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Makro's replyOfficial
20 Jun 2025, 15:36Hi Edith,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your refund and as you may know, your query is currently being looked at by our team.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your refund and as you may know, your query is currently being looked at by our team.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply20 Jun 2025, 15:36
Official
Hi Edith,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your refund and as you may know, your query is currently being looked at by our team.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your refund and as you may know, your query is currently being looked at by our team.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,