Worst Service Received Makro

I had placed an order online. I received an sms from makro a few days later saying my order has been handed over to the courier (dawn wing). I've tried tracking it but the way bill does not exist, but my online profile shows delivered yet I haven't received anything. I called Makro call center more than 10 times, first I was told to contact the courier, the courier tells me the package hasn't been handed over to them. I am going back and forth for almost a week making phone calls. At Makro call center no one was able to assist me everytime I'm told they will check with the branch where the package was dispatched from and I call me back but no one ever calls back they keep lying. I have no reached a point of frustration where I don't mind taking a refund and buying the item at a higher price from Takealot who are much more efficient.

call Pmb, Dbn and Amanzimtoti to