Worst service received from Makro

The worst service I ever received from Makro. I bought groceries online and my order was canceled without my knowledge all I received was an sms saying: Sorry or or more of your order has been canceled. You will receive your refund with 3-5 days. Those days passed I heard nothing from Makro. I called to enquire about my refund I was told of Policy of refund is 7 -14 days. That time I have a function we are waiting for that groceries. They didn't even care. I was assisted by the lady called Assar. She doesn't even listen to the query all she kept on saying is Policy this Policy that 🙄. Makro treated me like I am ownig them and they are doing me a favor by assisting me . They are forgetting that without customers there is no Makro hence they need to respect us. I was kept on hold for hours till the call dropped with no solution. I am very annoyed and extremely disappointed as Makro is such a big brand but they can't even handle a crises. Their management requires a lot of skills and understand that client must always be first and be prioritized . They must juat cancel their online purchases if they can't handle the volumes period. Now I have to suffer due to their incompetencies.