WORST SERVICE ON THE PLANET

This is probably the 5th report I am writing for Makro this week because they can't seem to get it together. I placed an order for delivery online on the 25/11/2021 and getting it delivered was pulling TEETH, 13 Days later (8 working days) later the order was delivered, Makro had communicated that an item was out of stock and they would refund the amount back into my account. I was shocked and annoyed to realize the refund was facilitated as an online credit. Why would I want to order anything online when I know I will probably be waiting for more than 10 days?!!

I want my cash refund immediately.

The contact center agents are clueless and don't know anything as well, they can't give a concrete answer or solution