KD
Karen D
1 reviews | Active since Apr 2019
13 Aug 2019, 09:50
Worst service- Makro Strubensvalley
I placed an online order through Makro Strubensvalley on Jul 31st, 2019. Parcel was delivered on the 2nd of Aug 2019, but one of the items were missing. I phoned the Makro call centre to inform them of the mistake, and sent an email to Strubensvalley as well. I was told that they had escalated my query. Phoned Makro Strubensvalley on the 7th of Aug 2019 to follow up, as I have not heard anything back from them. I was told that they again escalated my query, even sent an email to all staff involved in online orders and both managers. Lady said that someone will get in touch with me. Still have not received the missing item or any feedback. Seems that reporting a problem gets one absolutely nowhere.
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Replies (2)
Makro's replyOfficial
13 Aug 2019, 12:34Good day Karen,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply13 Aug 2019, 12:34
Official
Good day Karen,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
KD
Karen D's updateReviewer Update
18 Aug 2019, 11:435 days later, I was informed that my query would be resolved the same day.
Until now I have not received the missing item or a refund.
Until now I have not received the missing item or a refund.
KD
Karen D's update18 Aug 2019, 11:43
Reviewer Update
5 days later, I was informed that my query would be resolved the same day.
Until now I have not received the missing item or a refund.
Until now I have not received the missing item or a refund.