Worst service Makro online

Placed an order online. It was supposed to have been delivered Friday 27 March, I was **** to that it was out for delivery. On Monday I called the courier and they said Makro didn’t have stock. I contacted Makro and was told it will be expedited, nothing happened. On Wednesday I requested for a refund, I was told the delivery status should be updated first. To this day, nothing happened.

During this whole ordeal, Makro never initiated communication. I am the one who always called or sent emails.

How can an order be “in transit” for a week? If I request a refund why does it take so long for the said delivery status to be changed?