Worst service iv ever received!

I purchased a freezer from Makro woodmead Sunday 26th November. I was told my freezer would come Tuesday 28th they came and it wasn't working so they took it back. Today is Friday and I've been calling since Wednesday afternoon no one can help me. They take my details but no one call's me back. All I want to know is when it wI'll be delivered.

Today I call and speak to Londiwe who was so rude and gave me so much attitude. Why do you have a customer service department if no one is willing to help. Instead you treated like your phone call is such a burden. You spend so much time on hold before someone actually answers and then receive pathetic service?

Furthermore I inboxed your Facebook page yesterday and till now I have not received a response.

How disappointing.

I actually want a refund. I'd rather take my business elsewhere. This is the last I purchase any appliance from Makro!