Worst service in history!

Item: Makro
Rating: 1
Author: charlene L

We order groceries on 26 April 2024. Promptly the next day received a email order packed will be handed to courier. Wow to good to be true....oh yes!! Today 13 May after numerous emails and whatsapp customer care messages I had to phone the customer care number and track my own parcel. As i'm till waiting in feedback from anyone at Makro. This was supposed to be delivered within 2-5 working days.Only to receive the message it will be delivered via Value Express 14 May 2024 in the late afternoon. Take note it was confirmed they(Value Express )received it 10 May(the day it was supposed to be delivered) . This is our second and absolutely last time we will be ordering from Makro (P.E) our closest Makro unfortunately. Worst service in history!!

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charlene L's updateReviewer Update

14 May 2024, 18:18

Well should we be surprised that after phonecalls,emails and WhatsApp messages all stating that our order will be delivered today 14 May nothing was delivered?🤔 I think we have been patient enough after 3 weeks and an added wrong delivery to faulty adres it's time to request a order cancelation and full refund ASAP

charlene L's update14 May 2024, 18:18

Reviewer Update