Worst service I have ever received in my entire life

I still cannot believe that a company of Makro's calibre offers such ridiculous service.

On the 24th of November 2017 I made a purchase online with a promised turn around time of 2-5 days for delivery. Its now been 2 weeks and I still have not received my order. I called their online support 5 times so far on different days in the last 2 weeks and I was told by 5 different consultants that they will call me back to give me options for a substitute product because apparently one of the items in my order is now out of stock. According to them,the one product that is not available is the reason for the delay. I waited and waited but none of the 5 representatives called me. I then called them again today and the lady said they can't help me because they are not at the office. How did she answer the call on an office number and tell me they are not at the office?The lady was rushing the call and was quick to hang up on me.

I don't know what to do anymore. All I can say is that I will never buy anything from Makro again. The level of their service is the worst I have ever received from any business. Their customer support centre is pathetic and useless. No sense of customer service whatsoever. Whoever the CEO of Makro is, he/she is paying useless people.

I ordered most of the items because of an event that is taking place today which is why I placed the order 2 weeks ago. I did not think that Makro would fail me this way. I must now buy the same items somewhere else or cancel my event. If I could I would tell the whole country not to buy from this useless store again.