WORST SERVICE FROM MAKRO PEOPLE EVER

I had the worst experience with Makro black Friday between 21-23 November 2018

We purchased a freezer online and two days after we this is the email we sent to the Makro National Head Office

With reference to our telecomm yesterday; please receive pics as requested.

There is a small dent on the back of the freezer picture 2 and 3, silicone visible on the inside left rear corner, pic 1 and 7 and the other pics just indicate the finishing at the back…

Looking forward to your response. This was the first email to ********** , thereafter another email was sent and Ladfia Davids Pillay rep****, still no response, this is after a week

Then we phoned a couple of times different people confirmed they will assist and to it we were put on hold for nearly 5min before they confirmed the emails has been received.

We phoned again and then we received another email Good day

Thank you I have escalated the matter for you to our online support team They will be in contact with you soon

Should you have any further queries regarding your online order please contact our online team on the following details: • Makro Online Team ***or **********

Hope you find the above in order

Still no feedback and this is going for two weeks no answer. We personally went to makro cape gate where I went to enquiries and Camille assisted whereby we thought she will be helpful and she sounded so as if this problem will be dealt with immediately. she gave numbers we should phone. Monday , 26 December I phoned I spoke with Fransina and she told me they off line (bad) she will come back to me, this was the worst experience ever because we did our shopping and most of our foods probably over thousand of rands worth of meats went off. My question, is this the type of service one get from Marko's people, I can't blame Makro, but the service is completely bad.

We went to Ottery where the freezer was purchased, the lady Candace Williams assisted us and in no time we were helped and she made contact with us to confirm that everything will be sorted. We went to Makro Ottery 26 December and 28 December we got our replacement. We are Grateful also I asked for compensation, but was offered only R200, I am not ungrateful, but I believe the Manager could have atleast given us more because of everything we went through and also the damage to our foods.

I am highly disappointed, if one can make contact to please compensate us with the lost of our food, I would appreciate it very much

Thank you Chantal September