CG
Crystal G
1 reviews | Active since May 2020
21 May 2020, 11:22
WORST SERVICE FROM MAKRO ONLINE!!!!!
I WILL NEVER AGAIN SHOP AT MAKRO ONLINE OR IN STORE AGAIN!!!!!!
It is now a WHOLE month since I have placed AND paid for an order.
FIRSTLY - after 3 weeks they send a Mail saying they dont have (90%) of my order in stock, witch means I need a refund!!! I have still not received ANY correspondens regarding my refund!!!!
SECONDLY - I have not received ANY of my products yet and GUESS what??? When I phoned and got someone to help me the 3rd time.... THEY DONT KNOW WHAT IS GOING ON WITH MY ORDER!!!!
And now.... I need to give them ANOTHER 24houers ONTOP of the month I am already waiting for them to get back to me!???
NOT A HAPPY CUSTOMER!!!!!
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Replies (1)
Makro's replyOfficial
21 May 2020, 13:04Good day Crystal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply21 May 2020, 13:04
Official
Good day Crystal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team