WORST service from MAKRO

I enquired about an order I placed and paid for online on the 30th of November 2019 and received a reply that said one of your customer service agents will get back to me with feedback. This was after I kept on getting promises that my order was on its way but never made it to me. Few days went past and I didn’t hear anything. Decided to do a follow up and still haven't received a response. Everytime I call their call centre and I give them my order number, they drop the phone in my ear. I have ran out of patience having to wait for my item to arrive. This really isn’t acceptable and I have to say the worst service I have ever received from anyone.