Worst service from Makro

I have been online shopping for more than 2 years now and I have received the worst service from Makro SA online store. I recently purchased a TV that was on special and in stock, the TV arrived with a cracked screen which I immediately reported via email. I 100% took into consideration that this may have been a mistake and I was willing to resolve this matter privately with Makro. Till today, I have not yet been contacted by the store nor Makro head office regarding my matter and it had only been me taking my personal time and calling customer care directly to follow up regarding my matter.

Clearly the sale of electronic equipment is not Makro’s specialty as the device was definitely not tested before it had left the store. I can back this statement because once I had opened the box, someone wrote in pen “Cracked Screen”. There was also no indication such as a receipt to say that the TV has been tested and in working order as well.

The most irritating part is that I was promised that an exchange will be arranged for me by Friday as I had made arrangements to install the TV. After being contacted by the courier company they intended to pick up only and do not have a replacement for me. I would strongly advise that people should not support Makro online as the service delivery and customer support is pathetic. Clearly massmart does not even care as i did include them in the email as well.