1 reviews | Active since Sept 2020
Worst Service from Makro
Worst Online experience ever!!! Purchased and paid for items on the 21st September, Makro Carnival just down the road from me. Deliver 2-5 working days.
Called them on numerous occasions, always told the same thing, query is being escalated. Still no delivery. First told being delivered by Makro fleet in the Vaal, then was told that it was given to Dawn Wing. Was told yesterday, 1st October, that it will be delivered on the day, then was told that a Karen de Beer from Makro decided to changed the delivery to the next day, today. At 5:30 pm last night i get an sms from Dawn Wing telling me they had to reschedule the delivery because I was not at home. There is someone at the premises all the time!!!!
Pathetic
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
They have rescheduled my delivery again from today to Monday:
Ashleigh Panday (Makro)Oct 2, 2020, 9:41 GMT+2Hi Zaheer,
We have consulted with our Dawn Wing team regarding delivery and we have been advised that delivery has been scheduled for Monday 05/10/2020. Please could we kindly ask that you provide us with your contact details and delivery address?
Kind regards
Makro Hellopeter Team
Will anyone accept this level of service from a national company????
They have rescheduled my delivery again from today to Monday:
Ashleigh Panday (Makro)Oct 2, 2020, 9:41 GMT+2Hi Zaheer,
We have consulted with our Dawn Wing team regarding delivery and we have been advised that delivery has been scheduled for Monday 05/10/2020. Please could we kindly ask that you provide us with your contact details and delivery address?
Kind regards
Makro Hellopeter Team
Will anyone accept this level of service from a national company????